About the Role
The Front Desk Attendant helps welcome guests into Picklehall and supports the pickleball and food hall experience from the moment guests arrive. This role is ideal for someone who knows pickleball, enjoys customer service, and is comfortable using technology to support reservations, memberships, check-ins, and guest questions.
What You'll Do
- Welcome guests and support check-ins, reservations, memberships, and guest questions.
- Answer phone calls and provide helpful information about pickleball programming, courts, memberships, and facility use.
- Process court reservations, cancellations, facility rentals, memberships, and pro shop sales.
- Support pro shop merchandise, restocking, and point-of-sale transactions.
- Help support open play, leagues, tournaments, reservations, and other pickleball activities.
- Provide backup support to food hall hosts as needed.
- Help ensure guests follow facility policies, court rules, waivers, and safety expectations.
- Document and report incidents, accidents, injuries, or safety concerns.
What We're Looking For
- At least 18 years of age.
- Strong knowledge of pickleball and enthusiasm for the player/guest experience.
- Customer service experience in a guest-facing environment.
- Strong computer skills and comfort using app-based technology.
- Friendly, outgoing, and positive approach to guest service.
- Strong communication and multitasking skills.
- Successful completion of a background check, as permitted by law.
Preferred Experience
- CPR and AED certification, or willingness to obtain certification within a required timeframe.
- Familiarity with pickleball apps such as CourtReserve, Swish, or point-of-sale systems.
Schedule
This position may include morning, afternoon, evening, weekday, weekend, and every-other-Sunday shifts based on business needs.
Physical Requirements
This role takes place in an active recreation, hospitality, and entertainment environment. With or without reasonable accommodation, employees may be required to sit, stand, walk, reach, bend, move throughout the facility, work for extended periods in a noisy environment, and occasionally lift, carry, push, or pull items up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Pay and Benefits
- $15.00 per hour for all hours worked.
- Discounts on pickleball and food hall purchases
- Subsidized Picklehall membership
- Training and professional development
- Paid time off, including 5 to 10 vacation days per calendar year based on tenure
- Paid sick leave where required by law
Equal Employment Opportunity
Picklehall is an equal opportunity employer. We are committed to creating an inclusive workplace where people are treated with dignity and respect. Employment decisions are based on qualifications, merit, business needs, and applicable law.
Picklehall does not discriminate on the basis of any legally protected status.
