About the Role
The Food Hall Host helps welcome guests into Picklehall's food hall and supports a smooth, safe, and enjoyable experience. This role is ideal for someone friendly, organized, comfortable with technology, and energized by helping guests navigate food vendors, tap cards, and app-based ordering.
What You'll Do
- Welcome guests and provide a positive, helpful food hall experience.
- Assist guests with tap cards, payment setup, food vendor questions, and tap wall questions.
- Check and verify IDs as required for tap card issuance and applicable food hall processes.
- Help guests understand and troubleshoot app-based ordering systems.
- Support guest adherence to facility policies and food hall expectations.
- Help maintain a safe, clean, organized, and inviting food hall environment.
- Assist bussers and food hall staff with cleaning or guest service tasks as needed.
- Document and report incidents, accidents, injuries, or safety concerns.
What We're Looking For
- At least 18 years of age.
- Prior restaurant, hospitality, food hall, entertainment, recreation, or customer-facing experience.
- Experience with point-of-sale or app-based ordering systems.
- Friendly, outgoing, and positive approach to guest service.
- Strong communication, organization, and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Successful completion of a background check, as permitted by law.
Preferred Experience
- CPR and AED certification, or willingness to obtain certification within a required timeframe.
- Experience with GoTab or similar food hall/order management technology.
Schedule
This position may include afternoon, evening, weekday, weekend, and every-other-Sunday shifts based on business needs.
Physical Requirements
This role takes place in an active food hall, recreation, hospitality, and entertainment environment. With or without reasonable accommodation, employees may be required to sit, stand, walk, reach, bend, move throughout the food hall, work for extended periods in a noisy environment, and occasionally lift, carry, push, or pull items up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Pay and Benefits
- $16.50 per hour for all hours worked.
- Discounts on pickleball and food hall purchases
- Subsidized Picklehall membership
- Training and professional development
- Paid time off, including 5 to 10 vacation days per calendar year based on tenure
- Paid sick leave where required by law
Equal Employment Opportunity
Picklehall is an equal opportunity employer. We are committed to creating an inclusive workplace where people are treated with dignity and respect. Employment decisions are based on qualifications, merit, business needs, and applicable law.
Picklehall does not discriminate on the basis of any legally protected status.
